Frequently asked questions
How a request, assessment and written quote work. For medical advice, speak with the treating clinician.
Requests & prescriptions
What does submitting a request mean?
It asks Medrack.Health to assess a specific oral cancer medicine request for Ghana or Kenya. It is not an accepted order, a supply commitment or a treatment recommendation.
Do I need a prescription?
A valid prescription from the patient's treating clinician is needed before an eligible case can progress. You may begin a request before uploading it; we will explain the secure next step.
Can a family member make the request?
Yes. A caregiver may submit the request, but the prescription and patient details must match the patient receiving treatment.
Should I check local options first?
Yes. Discuss the prescribed medicine with the treating oncology team and local licensed pharmacy first, particularly where treatment is urgent. Medrack.Health is not an emergency-delivery service.
Assessment & quote
What do you assess?
We assess the prescription, requested medicine and strength, destination, documentation needs and whether an appropriate sourcing route may be available. We may decline a request where a compliant route cannot be confirmed.
Why are prices not published?
Oral oncology access cannot be responsibly represented as a public shopping catalogue. The medicine, prescription, destination and documentation must be assessed together. If a case is eligible, the relevant information is confirmed in writing before you decide whether to proceed.
Do you take payment online?
No. Medrack.Health does not take payments on the website. Payment and fulfilment arrangements, if applicable, are discussed only after an eligibility assessment and written confirmation.
Countries & delivery
Which countries are currently in scope?
Medrack.Health is currently focused only on patient and caregiver requests for Ghana and Kenya.
Can you guarantee delivery or customs clearance?
No. Cross-border medicine access depends on case-specific documentation and destination requirements. We confirm only the options that are appropriate for an eligible case; customs authorities retain their own discretion.
Safety & verification
Is this medical advice?
No. Medrack.Health does not prescribe, diagnose or recommend treatment. Decisions about treatment, dose and suitability must stay with the patient's treating clinician.
What medicine information is confirmed?
For any eligible case, the proposed manufacturer, pack and batch documentation are discussed before a patient or caregiver is asked to make a further decision. Availability can change, so nothing is assumed from a public page.