Verify the prescription
We check the patient details, prescribed medicine and strength. This does not replace the treating clinician’s review.
Delivery is arranged only after a lawful route is confirmed.
Prescription verification comes first. If a compliant route can be confirmed, payment is arranged offline and shipment is then coordinated through an appropriate recognised logistics provider and the required licensed import or clearance arrangements.
Confirm a lawful route
We assess product status, documentation needs and whether an appropriate route exists for the destination. We decline cases when it cannot be confirmed.
Confirm details in writing
For an eligible case, the proposed medicine, documentation, delivery method, total cost and next steps are set out before any offline payment is requested.
Arrange dispatch and updates
After payment and final checks, the agreed logistics arrangement is used. Tracking and delivery updates are shared where available.
What the logistics arrangement does—and does not—mean
A recognised logistics provider may carry the shipment and support the agreed documentation workflow. Customs, medicine regulators and licensed import or clearance professionals retain their own responsibilities and discretion. Medrack.Health does not claim that a courier can obtain approvals, clear a shipment or guarantee a delivery date.
The named provider, the service level and the responsible import or clearance arrangements are confirmed only for an eligible case. We do not name a logistics partner publicly until that operating relationship and destination route are formally in place.
Ghana and Kenya
Importing medicines is regulated in both destinations. Ghana’s FDA regulates imports and permits, while Kenya’s Pharmacy and Poisons Board regulates product registration and pharmaceutical trade. A medicine request is not progressed simply because a courier can carry a parcel.