Send an enquiry
Add the prescribed medicine and provide the current prescription. This records a request for assessment, not an order.
How delivery works after your enquiry.
This website is where your enquiry starts, and delivery is arranged once it has been reviewed. If your case can go ahead, you will have the details in writing first: who is dispensing, the medicine, the full charges, the documents needed and the expected delivery range. Nothing is paid until you have seen and accepted that summary.
Effective 15 August 2026 · Version 2026-08-15
Verify the case
The medicine, prescription, patient details, destination and relevant documentation are reviewed case by case.
Review written terms
Any proposal must identify the responsible seller or dispensing party, dispensing country, total charges, expected delivery range and cancellation terms.
Confirm separately
An order proceeds only after the patient or authorised caregiver takes an affirmative action to accept the disclosed order and fulfilment terms.
Before fulfilment begins
A catalogue listing or enquiry acknowledgement does not confirm availability, dispensing, dispatch or delivery. Before any payment is requested, the written order summary must include the information listed in the Order and fulfilment terms. Do not proceed if the seller, dispensing party, dispensing country, medicine details or total amount are missing.
Dispatch and delivery estimates
Any dispatch or delivery date is an estimate unless the written order expressly states otherwise. Timing may change because of prescription checks, availability, documentation, carrier operations, public holidays, customs or regulatory action. A delay does not authorise an undisclosed medicine substitution or destination change.
Tracking or status information, where available, will be sent through the contact method stated in the order confirmation. Shipment support must not request a prescription through informal chat or an unverified email address.
Destination and customs requirements
Import, permit, prescription and customs requirements vary by destination and can change. The medicine catalogue does not show that a route is lawful or available for a particular patient. Customs authorities, regulators, carriers and responsible importers act independently. A to Z Link does not guarantee an import approval, customs release, delivery date or particular outcome.
The written proposal must explain any known document or importer responsibility before payment. The patient or authorised caregiver must provide accurate destination and recipient details and respond to lawful requests for information.
Address changes and failed delivery
Request an address or recipient change before dispatch. A change of country, recipient, medicine or quantity may require a new review and may not be possible after dispatch. Any re-delivery, return or extra charge for an inaccurate address must be explained and agreed under the written order terms.
On receipt
Inspect the outer package and medicine details promptly. Do not use a medicine that appears wrong, damaged, tampered with, expired or affected by a storage problem. Keep the package, photographs and delivery records and contact the support route in the order confirmation as soon as reasonably possible. Read the Cancellation and refund policy before returning anything.
Clinical boundary
Delivery does not confirm that a medicine is clinically appropriate. Treatment decisions, dosage and monitoring remain with the treating oncology team. For urgent medical concerns, contact the treating team or local emergency service.