Pre-launch policy status
Medrack.Health does not accept online payments or accepted medicine orders through this website.
What this means today
The website accepts a request for a case assessment only. A request does not create a purchase, supply or delivery contract, so no refund policy applies at this point.
Before any case proceeds
Where an eligible route is confirmed, the applicable payment, cancellation, delivery and issue-resolution terms will be provided in writing before the patient or caregiver makes a decision.
A formal policy will be published after the operating model and legal review are complete.