Patient & caregiver guide

Questions to ask before seeking cross-border medicine access

A cross-border medicine request should begin with the treating oncology team and local options. If a case-specific request is still needed, these questions help a family prepare without making promises about supply, import approval or delivery.

Updated 11 August 2026 · 3 min read

Is the prescription current and complete?

Keep the patient name, medicine name, strength and treating clinician’s instructions together. A request cannot replace a prescription or a clinical review.

What local options have been discussed?

Where treatment is urgent, speak to the treating team and a local licensed pharmacy first. A cross-border route is not an emergency delivery service.

What will be confirmed before any payment?

For an eligible case, the proposed medicine details, documentation requirements, lawful route, delivery method and total cost should be confirmed in writing before a patient or caregiver decides whether to proceed.

Sources and further reading

External sources are provided for general education. Medrack.Health does not control their content.